UpRight Blog
As anyone who has started a business, or has recently (and hastily) migrated their business into the online realm, can testify - having all of your different pieces of technology integrate and work in symphony is a piece of cake, right?
There are some really powerful solutions to your business challenges out there. But they either don't play nicely together, and/or you have to change your way of doing business to suit the whiz bang solution. But, armed with the right information, you can automate what you do, seamlessly - and future proof it.
In the following weeks we'll be sharing a series of articles around the different considerations you need to make when starting, growing or digitising your business.
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Why you should have a good Customer Experience Strategy
Customer experience teams can develop lasting customer loyalty by improving the product experience, and more specifically, by allowing customers to self-affirm their purchase decisions.
The Customer Journey Map
Your customer's journey map can be used to visualise a customer's overall service experience. A journey map can help you and your team in a variety of ways when it comes to improving and optimising your clients' experiences.
Help Desk Management Software For Your Business
Zoho Desk, an on-demand, web-based help desk software, allows your agents to engage with customers and deliver satisfaction in the fastest and easiest way. Zoho Desk will enable you to assign, track and set up alerts on help desk tickets easily
Customers Are At The Heart of Our Business
At UpRightMARK, we consider our clients to be our business partners. We are constantly looking for the best tech solutions to eliminate inefficiencies and generate possibilities.
The Customer Relationship -Maintenance of a CRM
When we talk about the maintenance of a CRM, the idea of it might sound a bit blur. However, it is like maintenance of any other thing, like a car. You can own the most expensive car, or even a cheaper one, if you do not undergo through the revisions, at some point, it will start to have problems.
The Customer Relationship - Why to use CRMs? (2020)
Customer Relationship, Customer Service, Customer Satisfaction, among others. Those are well-known terms, and to run your business you need customers to buy your services or products.
What brings us to the main point, when you close and finalise a sale, do you consider it as the completion of serving the customers needs?