Help Desk Management Software For Your Business
Help Desk is a department in an organisation that handles customers’ interactions on a product or service. Through the company’s virtual support portal, they can get the help needed without leaving the office.
Zoho Desk, an on-demand, web-based help desk software, allows your agents to engage with customers and deliver satisfaction in the fastest and easiest way. Zoho Desk will enable you to assign, track and set up alerts on help desk tickets easily. Because it’s all on the cloud, the client can focus on its business rather than on the software itself.
How does the help desk work?
The client contacts the help desk when they have a question or problem, and an expert addresses the question to the customer’s satisfaction. Its purpose is to ensure that users receive appropriate help promptly, provide support to the company’s objectives, and facilitate the growth of its business by increasing the number of returning customers.
Help desk software automates most of the steps in this process as possible. It consists of at least three main areas: Ticket Management, Automation Suite, Reporting and Optimisation.
Ticket Management: The software pulls customer emails from an email address and lists them in a single place.
Automation Suite: The Automation Suite allows a help desk coordinator to ensure that questions from customers are redirected to employees who can answer them satisfactorily.
Reporting and Optimisation: This is the essential function of customer service. It pulls pertinent information about the critical aspects of the help desk. Those metrics give managers a quick perspective of how things are faring and let them make amends for the better.
The Key Zoho Desk Features are:
Prioritise, Manage and Close Your Customer Support Tickets
Provide a Help Center
Create Standard and Customised Reports
Interested to know more about how Zoho Desk can help you solve your customer support issues?
Interested in a 2-hours free consultation to discuss how it can by customised for your business?
If yes, then all you need to do is tag us as your Zoho Authorised Partner.Click on Tag us now! and we’ll arrange your 2-hour free consult!
“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back.
Without customers there is no company!”
- Connie Edler